Overview: At Sahitya Byanjan, we want you to be completely satisfied with your book purchases. If you receive a damaged, defective, or incorrect book, we are here to help.
Eligibility for Returns: To be eligible for a return, the book must be unused, in the same condition that you received it, and in its original packaging. Returns must be requested within 3 days of delivery.
Non-Returnable Items: Certain items cannot be returned, such as opened or used digital items, or books showing obvious signs of use, mishandling, or damage caused by the customer.
Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or via mobile financial services (e.g., bKash/Nagad) within a specific timeframe.
Shipping Costs for Returns: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., receiving a damaged or wrong book).
Contact Us: If you have any questions on how to return your item to us, please feel free to contact our support team.